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Local News • Membership • B2C

Chicago Sun-Times – Membership Journey

Transition from a hard paywall to an email-gated model with a redesigned homepage, paywall, and welcome journey. The goal: grow the addressable audience, convert more readers to members, and keep inbox experience clean with a consolidated daily email.

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Chicago Sun-Times mobile paywall experience

Mobile paywall experience asking for email first instead of an immediate paid subscription wall, opening the door to a much larger audience.

This shift helped grow the registered user base by over 300,000+ readers in the first year with a CAC of $0 for non-member signups.

Chicago Sun-Times tablet paywall variation

Tablet-optimized paywall with more breathing room for benefits copy and “most popular” plan framing to reduce paradox of choice.

Clearer value presentation supported a +1.2% conversion rate into paying Member status from the donation-focused welcome messages.

Chicago Sun-Times homepage with membership messaging

Homepage layout balancing breaking news with clear membership prompts, without overwhelming the editorial spine.

Together with the new welcome journey and consolidated daily email, this supported a +22% lift in open rate and 15% reduction in churn for newsletter readers.